Terms + Conditions

 
 
 

Reservation terms

All group reservations will be subject to a non-refundable deposit of £50. Groups booked at peak times will be subject to an agreed minimum spend of £10 per person per hour. All groups are given a default slot of two hours from the time of the booking. Any late arrival will affect your time so we recommend arriving on time or 5-10 minutes prior to your booking. Any additional time must be agreed before the deposit is taken. Amendments to your booking may be made up to 48 hours prior to your booking however we may not be able to accommodate additional guests due to maximum capacities in particular areas. Any reduced numbers after this time will still be subject to the initial agreed number and overall minimum spend.

For any guests that would like to bring a birthday cake please be advised that there will be a £10 cake charge per booking.

 

Card payments

We accept card payments, however we do limit card transactions to one card payment per table. For groups or larger parties we accept two card payments per group, however we cannot itemise bills.

 

Code of conduct

All customers must behave in a respectful manner towards other customers and staff. We are an exclusive venue who offer trial memberships to all that bring their ID. Those that are flagged by security will receive an automatic ban for a minimum of six months before their membership status can be reviewed. If you are flagged we are not able to negotiate on this.

We have a zero drugs policy and will refuse entry and give an immediate ban if anyone is caught with any drugs including cannabis.
We reserve the right to revoke any membership for any reason.

 

Data

Your information is stored on our system as part of our membership policy and as part of our condition for entry. Your data will not be used for any external or third party marketing however it could be used in co-operation with the police and other authorities.

 

Parking policy

There is limited on street parking available with various parking restrictions mostly restricted between 2pm-3pm. Please check all signs before parking. On behalf of our residents and The Shisha Garden team, we ask that all our guests consider our neighbours and do not park on any drop down curbs or in front of any driveways.

 

Neighbourhood

We operate in a semi residential area and ask that all our guests leave quietly and do not gather at the front of the building.